Help

Q:

How do I login to Rafræn Reykjavík

A:

If you have not already done so you need to create your account by choosing Registration on the front page, enter your personal ID (which will be your User Name). That takes you to the registration page where you enter relevant information. Your password will then be sent to your Online Bank where you will find it under electronic documents (rafræn skjöl in most banks). If you do not have access to an Online Bank you can choose to have the password sent to your legal address which takes 2-3 working days.

One you have your password you can choose Login and enter your Personal ID and password. Once you have logged in for the first time you can choose to alter your password into something easier to remember in the left side menu.

Q:

My Page

A:

Once you have logged in you are sent to your page. There you see an overview of your cases and messages regarding your communication with eReykjavík. There you can also change your password and personal information. These choices can be found in the left side menu.
My Family is a list containing the user and those under his custody.

Q:

What are messages?

A:

All communication regarding electronic applications are confirmed via email, that is sent to your page. You can also elect to have these messages sent straight to your personal email address, to change your email address click on Change personal information in the left side menu under My Page.

Q:

What is case?

A:

A case is an overview of your applications and other things regarding your communication with eReykjavík. You can follow their status and progress and when the status changes you get a message. Here you can also review and change your applications were applicable. Click on the tab My Messages

Q:

How can I follow my applications?

A:

You can follow the status of your applications under My Cases. Every time a change occurs with you case you receive a message on your page and an email if you've requested it. If you do not own an email account you can request that all information be sent to your legal address. You have to choose so under Change personal info.

Q:

Can a child get access to eReykjavik.

A:

Those who turn 17 during this calendar year and older can get access to Reykjavik. National Registry Office of Iceland is the base for children's association with parents in eReykjavik.

Q:

What is Mentor?

A:

Mentor is an information web system that enables you to access information from your child's primary/secondary school. This information is registered into an information system used by most primary- and secondary schools in the country. The site publishes information about your child, regardless of which school they attend.
Once you have logged into eReykjavik your page is displayed there should be a button taking you to Mentor. You do not need a separate account for Mentor if accessing it via eReykjavik.

Q:

Lost password

A:

If you have misplaced your password you can get a new one by clicking the Lost Password link in the horizontal menu. By doing so a new page opens where you log in your national identification number (kennitala) and your new password will be sent to your Online Bank. If you do not have access to an Online Bank you can tick the box requesting the password be sent to your legal address. That should take no more than 2-3 working days

Q:

My child doesn't display in eReykjavik.

A:

Only legal guardians which the child is sharing a legal address with can access information about their child. Registration in eReykjavik is based on the registration at the National Registry Office of Iceland

Q:

Wrong password

A:

Why do I receive the error message wrong password when I enter my new password?
Once you request a new password you it should appear in your online bank shortly. Please be patient but it still should only take a couple of minutes. Make sure you do not request a new password more than once each time and make sure the date of the electronic document in your Online Bank has the current date on it.
If the password still does not work please contact a service representative by dialling 411-1111 and get assistance.

Lost password

Enter your personal ID and click on "send". A new password will be sent to your homebank. Please note that the personal ID must be entered in succession, without a space or hyphen. Example: 1234561234 If new password does not appear under electronic documents in the homebank, please contact the Directorate telephone 4 11 11 11.

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